Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of washtoola.com (operated independently) and the purchase of our cleaning products—rubber brooms, car wash mops, and car wash towels—via our Shopify store. By browsing our site, creating an account, or placing an order, you agree to comply with these Terms, our Privacy Policy, Shipping Policy, and Return & Exchange Policy. Please read carefully, as these Terms establish legal rights and obligations between you (the customer) and washtoola.com.

1. Definitions

• “We/Us/Our”: washtoola.com, the operator of the Shopify store selling cleaning tools.
• “You/Your”: The individual browsing, purchasing, or using our services.
• “Products”: Rubber brooms, car wash mops, car wash towels, and any related accessories sold on washtoola.com.
• “Shopify Platform”: The e-commerce platform powering our store, governed by Shopify’s Terms of Service (which apply to payment processing, site hosting, and platform functionality).

2. Account Creation & Usage

2.1 Eligibility

You must be 18 years of age or older (or have parental/guardian consent if under 18) to create an account or place an order. By registering, you confirm you have the legal capacity to agree to these Terms.

2.2 Account Accuracy & Security

• Provide truthful, up-to-date information (name, email address, shipping/billing address, phone number) when creating an account. Update details promptly to avoid delivery delays or communication issues.
• You are solely responsible for protecting your account credentials (username/password). Notify us immediately at vibingbyvinny@gmail.com if you suspect unauthorized access or misuse of your account. We are not liable for losses or damages resulting from unauthorized account use.
• We reserve the right to suspend or terminate your account if you violate these Terms (e.g., fraudulent orders, sharing account access, or misuse of our services).

2.3 Account Termination

You may delete your account at any time by contacting our support team. We may also terminate your account for inactivity (12+ months of no purchases or logins) or a breach of these Terms, with written notice via email.

3. Orders & Payment

3.1 Order Placement & Confirmation

• When you place an order, you submit a binding offer to purchase Products. We reserve the right to accept or reject orders at our discretion, including:
  • Out-of-stock items (we will notify you within 2 business days and issue a full refund if payment was processed).
  • Pricing errors (we will correct the price and notify you to approve the change or cancel the order).
  • Suspicious or fraudulent orders (e.g., invalid payment methods, fake shipping addresses).
• An order is “confirmed” only when we send a shipping confirmation email (with tracking number) to your registered email. Initial order receipts (sent immediately after checkout) are not confirmation of acceptance—they only acknowledge we received your order.

3.2 Pricing & Taxes

• Product prices are listed in USD and exclude sales tax, which is applied based on your shipping address (in compliance with US state and local tax laws).
• We reserve the right to adjust prices at any time (without prior notice), but changes will not affect orders already confirmed via shipping confirmation.
• Shipping fees are calculated at checkout (see Shipping Policy for details) and are non-refundable unless the order is canceled due to our error.

3.3 Payment Terms

• Accepted Payment Methods: We accept credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shopify Pay—all processed securely via Shopify Payments (PCI DSS compliant; we never store your credit card data).
• Payment Authorization: Your payment method is authorized at checkout to verify funds. Charges are processed when your order ships (not at checkout).
• Declined/Unpaid Orders: If payment is declined, we will notify you via email to resolve the issue within 48 hours. Unpaid orders (after 48 hours of decline) will be canceled, and the Product will be restocked. Repeated declined payments may result in account restrictions.

3.4 Order Modifications & Cancellations

• Pre-Confirmation: You may modify or cancel an order only before receiving the shipping confirmation email. Contact us immediately—we cannot guarantee changes if order processing (e.g., packaging, inspection) has already begun.
• Post-Confirmation: No cancellations, modifications, or changes to orders after shipping confirmation (except as permitted under our Return & Exchange Policy). Forced cancellations (post-confirmation) incur a 8% restocking fee (covers packaging, processing, and restocking costs for non-defective Products).

4. Products & Specifications

4.1 Product Descriptions & Quality

• We strive to provide accurate Product descriptions (materials, dimensions, features, care instructions) on our Shopify store. Product images are for illustrative purposes only—minor variations (e.g., color shades, bristle density, or towel texture) may occur due to production batches or monitor display settings.
• All Products undergo pre-shipping inspection to ensure quality (e.g., no loose broom bristles, damaged mop handles, or torn towel edges). If you receive a defective Product, refer to our Return & Exchange Policy for resolution.

4.2 Product Use & Safety

• Our Products are designed for household and personal use (e.g., cleaning floors, washing cars). Do not use them for commercial, industrial, or unintended purposes (e.g., using a rubber broom to clean heavy machinery, or a car wash mop on abrasive surfaces).
• Follow care instructions provided with each Product (e.g., machine-wash towels on gentle cycle, avoid harsh chemicals on rubber brooms) to prevent damage. We are not liable for damages resulting from improper use, neglect, or failure to follow care guidelines.
• Keep Products out of reach of children—rubber broom handles and mop poles may pose a choking or injury hazard for small children.

4.3 Product Availability

• We make every effort to maintain stock of our Products, but availability is subject to change. If a Product is backordered, we will notify you at checkout with an estimated restock date (typically 7–14 business days). You may choose to wait for restocking or cancel the order for a full refund.

5. Shipping & Delivery

• Shipping is governed by our separate Shipping Policy, which outlines coverage, timelines, packaging, tracking, and delivery requirements. By placing an order, you agree to comply with the Shipping Policy.
• Address Responsibility: Provide a valid physical address (PO boxes are not accepted for standard deliveries). We are not liable for delays, lost/damaged items, or additional fees ($10 re-shipping fee) due to incorrect, incomplete, or outdated addresses.
• Signature Requirements: Signature confirmation may be required for orders over $100 or expedited shipping (see Shipping Policy). If no one is available to sign, the carrier will leave a delivery attempt notice—failure to claim the package may result in return to us, with restocking and shipping fees applied.

6. Returns & Exchanges

• Returns and exchanges are governed by our separate Return & Exchange Policy. Key terms include:
  • 30-day return window for unused, unopened Products in original packaging.
  • 15-day exchange window for defective, damaged, or incorrect items (photos/videos required for verification).
  • Restocking fees (8% for non-defective returns; no fee for defective/incorrect items).
  • We cover return shipping for defective/damaged/incorrect items; you pay return shipping for personal reasons (e.g., changed mind, wrong size).
• Ineligible items: Used Products (e.g., washed towels, worn broom bristles), items without original packaging/tags, or Products damaged from misuse.

7. Liability & Disclaimers

7.1 Limitation of Liability

• We are liable for manufacturing defects in Products (per our Return & Exchange Policy) and direct damages resulting from our negligence (e.g., shipping a defective mop that causes property damage).
• We are not liable for:
  • Indirect, incidental, or consequential damages (e.g., lost time, inconvenience, or additional cleaning costs).
  • Damages from improper use, neglect, or failure to follow care instructions (e.g., torn towels from using fabric softener, bent broom handles from excessive force).
  • Damages from Shopify Platform issues (e.g., payment errors, site outages—governed by Shopify’s Terms of Service).
  • Damages exceeding the purchase price of the Product(s) in question.

7.2 Disclaimers

• Products are sold “as is” (except for manufacturing defects covered by our Return & Exchange Policy). We disclaim all implied warranties (e.g., merchantability, fitness for a particular purpose) to the fullest extent permitted by law.
• We do not guarantee that our website will be error-free, available 24/7, or free of viruses/malware. You use the site at your own risk and are responsible for protecting your device with antivirus software.

8. Intellectual Property

• All content on washtoola.com (logos, product photos, descriptions, videos, trademarks, and site design) is the intellectual property of washtoola.com. You may not copy, reproduce, distribute, modify, or use this content for commercial or personal purposes without our written permission.
• “washtoola.com” is a trademark of our store—unauthorized use of our trademarks or branding is prohibited.

9. Third-Party Services

• Our store uses the Shopify Platform for hosting, payment processing, and order management. Shopify’s Terms of Service and Privacy Policy apply to these services, and we are not responsible for Shopify’s actions or failures.
• We may include links to third-party websites (e.g., cleaning tips, manufacturer resources) for convenience. These links do not constitute endorsement, and we are not liable for their content, privacy practices, or services.

10. Governing Law & Disputes

• These Terms are governed by the laws of the State of Mississippi, USA, without regard to conflict of law principles.
• Disputes arising from these Terms or your purchase will be resolved through:
  1. Negotiation: Contact us to attempt a mutually acceptable resolution within 30 days of the dispute arising.
  2. Mediation: If negotiation fails, both parties agree to participate in mediation (conducted in Byram, MS) before pursuing legal action.
  3. Legal Action: If mediation fails, disputes may be filed in the Circuit Court of Hinds County, Mississippi, or the nearest federal court (for claims exceeding $75,000). You waive the right to class action lawsuits or jury trials for any disputes related to these Terms.

11. Policy Updates

• We may update these Terms periodically to reflect legal changes, product updates, or business needs. Updates will be posted on this page with a “Last Updated” date at the top.

• Your continued use of washtoola.com after the updated Terms are posted signifies your acceptance of the revised Terms. We recommend reviewing this page before each purchase.