Return & Exchange Policy

At washtoola.com, we stand behind the quality of our cleaning tools—rubber brooms, car wash mops, and ultra-absorbent car wash towels. This comprehensive Return & Exchange Policy is designed to be fair, transparent, and tailored to the unique needs of our products, ensuring you’re satisfied with your purchase while protecting the integrity of our offerings. Whether you need to return an unused item, exchange a defective product, or resolve a shipping issue, we’re here to make the process seamless.

1. Eligibility Requirements

To qualify for a return, exchange, or refund, your item must meet the following criteria. Please review carefully—eligibility varies based on the reason for your request:

1.1 General Returns (Change of Mind, Wrong Size/Style)

• Return Window: 30 days from the date of delivery.
• Condition:
  • Items must be unused, unopened, and in their original packaging (including tags, manuals, and any included accessories like detachable mop heads or cleaning guides).
  • Rubber brooms: No signs of wear on bristles or handles; no bending, scratching, or damage to the frame.
  • Car wash mops: Bristles must be intact and free of dirt; handles must be unused (no scratches or dents).
  • Car wash towels: Unwashed, unironed, and without stains, tears, or lint from use.
• Proof of Purchase: A valid order number (from your Shopify confirmation email) is required.

1.2 Defective, Damaged, or Incorrect Items

• Defective Products: Items with manufacturing flaws (e.g., loose broom bristles, broken mop handle joints, torn towel seams, or non-functional extendable parts) are eligible for exchange or refund within 15 days of delivery. Proof of the defect (clear photos/videos) is required.
• Damaged in Transit: If your package arrives crushed, or the product is damaged during shipping (e.g., bent broom handle, torn towel, or cracked mop head), notify us within 48 hours of delivery (see Section 4 for step-by-step claims).
• Incorrect Items: If we ship the wrong product (e.g., a rubber broom instead of a car wash mop) or the wrong size/style (e.g., a small towel instead of a large one), we’ll cover all costs for exchange or refund—including return shipping and replacement delivery.

1.3 Ineligible Items

Returns, exchanges, or refunds are not accepted for:

• Used items (e.g., washed towels, brooms with worn bristles, mops that have been used to clean cars/floors).
• Items with damage from misuse, neglect, or improper care (e.g., towels ruined by fabric softener, brooms bent from excessive force, mops damaged by harsh chemicals).
• Items without original packaging or missing parts (e.g., a mop missing its detachable head, a towel without its original plastic wrapper).
• Custom or bulk orders (10+ items) unless defective (pre-approved in writing at the time of purchase).
• Items outside the 30-day return/15-day defective window.
• Free gifts or promotional items (unless defective).

2. Return & Exchange Process

Follow these step-by-step instructions to initiate a return or exchange—failure to comply may result in delayed processing or rejected requests:

2.1 Step 1: Submit a Return/Exchange Request

• Email us at vibingbyvinny@gmail.com with the following information (incomplete requests will not be processed):
  • Your full name, shipping address, and order number (found in your Shopify confirmation email).
  • Product details: Name, size, quantity, and reason for return/exchange (e.g., “defective rubber broom bristles,” “wrong size car wash towel,” “changed mind”).
  • Supporting evidence: For defective/damaged items, attach clear photos/videos showing the issue (e.g., a close-up of a torn towel seam or a bent mop handle). For incorrect items, include a photo of the product received and the packing slip.

2.2 Step 2: Receive Approval & Return Authorization (RA)

• We review all requests within 2 business days. If approved:
  • You’ll receive a Return Authorization (RA) number (required for processing—write it clearly on the outside of your package).
  • We’ll provide our return address:
    
    
    washtoola.com Returns
    
    
    822 EAGLES NEST DR, BYRAM, MS 39272
  • For defective/incorrect items, we’ll also include a pre-paid shipping label (via email) to cover return costs. For general returns (change of mind), you’ll need to arrange and pay for return shipping.

2.3 Step 3: Pack & Ship the Item

• Pack the item securely to prevent damage during transit:
  • Use the original packaging if possible (rigid boxes for brooms/mops, padded envelopes for towels).
  • Wrap fragile parts (e.g., mop heads, broom bristles) in bubble wrap or tissue paper.
  • Include all original components (handles, detachable parts, manuals, tags) to avoid deductions from your refund.
• Ship the item within 7 days of receiving the RA number—delays beyond 7 days may void your eligibility.
• Use a tracked shipping service (e.g., UPS, FedEx, USPS) and keep the tracking number for your records—we are not liable for lost or untracked returns.

2.4 Step 4: Inspection & Finalization

• Our team inspects returned items within 3–5 business days of receipt to verify eligibility (condition, defect validity, and compliance with policy terms).
  • Approved Returns: Refunds are processed via your original payment method (Shopify Payments, PayPal, etc.) within 3–5 business days. Refunds include the full purchase price minus restocking fees (if applicable—see Section 3).
  • Approved Exchanges: We ship the replacement item within 48 hours of inspection (standard shipping is free). If the replacement is out of stock, we’ll notify you and offer a full refund or store credit.
  • Rejected Returns: If the item is ineligible (e.g., used, missing parts, or damaged from misuse), we’ll notify you via email and return the item to you at your expense.

3. Fees & Shipping Costs

3.1 Return Shipping Costs

• Defective/Damaged/Incorrect Items: We cover all return shipping costs—you’ll receive a pre-paid label via email. We also cover shipping for the replacement item (no extra charge).
• General Returns (Change of Mind): You are responsible for return shipping costs. We recommend insuring high-value items (e.g., extendable mops) to avoid loss.
• International Returns: Not applicable—we only ship to the United States (see Shipping Policy).

3.2 Restocking Fees

• General Returns (Non-Defective): A 8% restocking fee applies to cover inspection, repackaging, and restocking costs. This fee is deducted from your refund.
• Defective/Damaged/Incorrect Items: No restocking fee—your full purchase price is refunded, or a replacement is sent free of charge.
• Bulk Orders: A 15% restocking fee applies to non-defective bulk returns (10+ items), as outlined in your pre-purchase agreement.

3.3 Refund Deductions

• Refunds may be reduced if:
  • Items are returned without original packaging or missing parts (deduction based on the cost of replacing missing components).
  • Items show minor damage from improper packaging during return shipping (e.g., a scratched broom handle).

4. Damaged in Transit Claims

If your package arrives damaged, follow these steps for a hassle-free resolution:

1. Inspect Immediately: Check the package and product as soon as you receive it. Note any damage (e.g., “crushed box,” “bent mop handle”) on the carrier’s delivery receipt (if signing for the package).
2. Document Evidence: Take photos of the package exterior (including the shipping label), the damaged product, and any loose or broken parts.
3. Notify Us Within 48 Hours: Email vibingbyvinny@gmail.com with your order number, photos, and delivery receipt. Do not discard the package or damaged item—we may need it for carrier claims.
4. Resolution Options: We will:
   • Send a free replacement (shipped via expedited shipping if requested).
   • Issue a full refund (processed within 3–5 business days).
   • Arrange for a partial refund if you wish to keep the damaged item (for minor issues).

5. Warranty Claims

All washtoola.com products come with a 1-year manufacturer’s warranty against manufacturing defects (valid from the date of delivery).

5.1 Warranty Coverage

• Rubber Brooms: Covers bristle detachment, handle breakage (non-user error), or defective joints.
• Car Wash Mops: Covers bristle loss, handle defects, or faulty mop head attachments.
• Car Wash Towels: Covers tearing, fraying, or seam separation (not normal wear).

5.2 Warranty Claim Process

• Email vibingbyvinny@gmail.com with your order number, product details, photos/videos of the defect, and a description of how the issue occurred (e.g., “broom bristle fell off during first use”).
• We verify the claim with the manufacturer (3–5 business days).
• Approved claims: We’ll send a free replacement part (e.g., mop head, broom bristle set) or a full product replacement—no return shipping required.

5.3 Warranty Exclusions

The warranty does not cover:

• Normal wear and tear (e.g., worn broom bristles after 6 months of use, faded towels).
• Damage from misuse, neglect, or improper care (e.g., using a rubber broom on abrasive surfaces, washing towels with bleach).
• Modifications to the product (e.g., cutting a mop handle to shorten it).

6. Special Cases

6.1 Gift Returns

• Gifts can be returned for store credit (equal to the purchase price) within 30 days of delivery. The gift recipient must provide the order number (from the giver) and proof of delivery.
• Store credit is valid for 1 year from the date of issue and can be used for any purchase on washtoola.com (no restrictions).

6.2 Bulk Orders (10+ Items)

• Bulk orders require a written agreement (emailed to you before purchase) outlining return terms. Typically:
  • Defective items: Eligible for free replacement within 15 days.
  • Non-defective returns: Subject to a 15% restocking fee and must be initiated within 10 days of delivery.
  • Custom bulk orders (e.g., branded towels, specialized mop sizes): Non-refundable unless defective.

6.3 Late Returns

• Items returned after the 30-day window may be accepted at our discretion, but a 20% restocking fee applies, and refunds are issued as store credit only.

7. Refund Timelines

• Inspection Time: 3–5 business days from the date we receive your returned item.

• Processing Time: 3–5 business days after inspection (for approved refunds).

• Payment Method Timelines:

  • Credit/debit cards: 3–7 business days (depends on your bank’s processing time).
  • PayPal/Shopify Pay: 1–3 business days.

• Store Credit: Issued immediately after inspection (sent via email as a unique discount code).