Got questions about our rubber brooms, car wash mops, car wash towels, or your shopping experience? We’ve covered all the details to help you clean smarter—if you don’t find what you need, our team is here to help!
A: Our rubber brooms are designed for superior performance:
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Lint-free rubber bristles: Trap pet hair, dust, and debris (even fine particles) instead of pushing them around—perfect for carpets, hardwood, tile, and upholstery.
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Flexible design: Bristles conform to surfaces to reach cracks and crevices.
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Durable construction: Sturdy handles (often extendable) resist bending, and rubber bristles won’t fray or break with regular use.
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Multi-purpose: Works on floors, pet beds, car interiors, and even outdoor patios (cleans leaves or dirt without scratching).
A: Absolutely! Our car wash mops feature soft, scratch-resistant bristles (microfiber or gentle synthetic materials) that are safe for:
- Car paint (clear coat or matte finishes), glass, chrome, and plastic trim.
- Trucks, SUVs, boats, and motorcycles—no risk of swirl marks or damage.
- Extendable handles (up to 60 inches) let you reach roof tops, windshields, and wheel wells without climbing or straining.
A: Our microfiber car wash towels are ultra-absorbent—they soak up 7x their weight in water! Key benefits:
- Dries cars, trucks, or boats in minutes (no dripping or streaks).
- Lint-free and scratch-free: Leaves surfaces spotless without residue or fibers.
- Quick-drying and reusable: Machine-washable for hundreds of uses (avoid fabric softener, which reduces absorbency).
- Versatile: Use for drying, polishing, or cleaning interior surfaces (dashboards, seats, consoles).
A: We prioritize durability and safety:
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Rubber Brooms: High-quality, flexible rubber bristles; aluminum or steel handles (rust-resistant).
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Car Wash Mops: Soft microfiber or synthetic bristles; lightweight aluminum handles; detachable, washable heads.
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Car Wash Towels: Premium microfiber (80% polyester/20% polyamide) for maximum absorbency and softness.
A: Yes!
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Rubber Brooms: Standard and compact sizes (for small spaces or travel); some handles extend from 36–60 inches.
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Car Wash Mops: Handle length varies (40–60 inches); bristle head diameters range from 8–12 inches.
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Car Wash Towels: 16x16 inches (standard) or 24x24 inches (large) for bigger jobs.
Check product pages for specific dimensions.
A: Easy maintenance:
- Rinse bristles with warm water and mild soap (dish soap works) to remove dirt or pet hair.
- Use a toothbrush to scrub stubborn debris from between bristles.
- Air-dry completely (bristles down) to prevent mildew—do not soak the handle or expose to extreme heat.
- Avoid harsh chemicals (bleach, ammonia) which can damage rubber.
A: Yes! Most mop heads are detachable and machine-washable:
- Remove the head from the handle.
- Wash in cold water on a gentle cycle (no fabric softener or bleach).
- Air-dry or tumble dry on low heat—high heat can melt fibers.
- Replace mop heads every 6–12 months (depending on use) for optimal performance.
A: Follow these tips:
- Wash in cold/warm water (avoid hot water) with mild detergent.
- Do not use fabric softener (it coats fibers and reduces absorbency) or bleach.
- Wash separately from cotton items (cotton lint sticks to microfiber).
- Tumble dry on low heat or air-dry—overheating can damage fibers.
A: No! The soft, flexible rubber bristles are gentle on hardwood, tile, laminate, and vinyl floors—they won’t scratch or scuff. For extra protection, avoid pressing too hard (the bristles’ natural grip is enough to pick up debris).
A: 1. Browse our collection and select your product (size, quantity, if applicable).2. Add to cart and proceed to checkout.3. Enter shipping/billing details (we accept physical addresses only—no PO boxes for standard delivery).4. Choose a shipping option (standard/expedited) and payment method.5. Confirm your order—you’ll receive an immediate order receipt via email.
A: We accept:
- Credit/debit cards (Visa, Mastercard, American Express, Discover) via Shopify Payments.
- PayPal, Shopify Pay, and Apple Pay (secure, fast checkout).
- All payments are encrypted (PCI DSS compliant)—we never store your credit card information.
A: - Modifications: Contact us within 24 hours of placing your order (before shipping confirmation) to change size, quantity, or shipping address. We cannot guarantee changes once processing begins.
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Cancellations: Orders can be canceled only before receiving the shipping confirmation email. Post-confirmation cancellations incur an 8% restocking fee (covers packaging and processing).
A: Yes! We provide custom discounts for bulk orders (10+ items) ideal for:
- Businesses (car washes, cleaning services, property management).
- Events (giveaways, corporate gifts).
- Large households or multi-family use.
Email vibingbyvinny@gmail.com with your order details (product type, quantity, delivery date) for a personalized quote.
A: No—sales tax is applied at checkout based on your shipping address (compliant with US state and local tax laws). Tax rates are calculated automatically—you’ll see the total (product + tax + shipping) before finalizing your order.
A: We ship to the entire United States (contiguous states, Alaska, Hawaii, and Puerto Rico):
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Contiguous US: Standard shipping (3–5 business days); expedited (1–3 business days).
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Alaska/Hawaii/Puerto Rico: Standard (5–8 business days); expedited (3–5 business days).
Orders ship from our facility at 822 EAGLES NEST DR, BYRAM, MS 39272. Processing takes 1–2 business days (includes product inspection and packaging).
A: Yes—free standard shipping on all contiguous US orders over $50! For orders under $50:
- Standard shipping: $5.99 flat rate (contiguous US).
- Alaska/Hawaii/Puerto Rico: $14.99 flat rate (standard); $24.99 (expedited).
Expedited shipping is $12.99 (contiguous US) regardless of order value.
A: Once your package ships, you’ll receive a tracking number via email (linked to UPS/FedEx/USPS’s website). You can also track your order by:
- Logging into your washtoola.com account and navigating to “My Orders.”
- Using the “Track Order” tool on our homepage (enter your order number and email).
- Emailing our team for updates—we monitor shipments daily.
A: Signature confirmation is required for:
- Expedited shipping orders.
- Standard orders over $100 (to prevent theft or misdelivery).
If no one is available to sign, the carrier will leave a delivery attempt notice—you can reschedule or pick up the package from a local facility.
A: Inspect your package and products immediately upon delivery. Steps to take:
- Note any damage on the carrier’s delivery receipt.
- Take clear photos (package exterior, damaged product, and shipping label).
- Email vibingbyvinny@gmail.com within 48 hours of delivery with your order number, photos, and description of damage.
We’ll arrange a free replacement, repair, or full refund (including return shipping costs). We cover all damages from transit—no hassle for you!
A: Yes—we offer a 30-day return policy for unused, unopened products in original packaging. Terms:
- You pay return shipping (we recommend using a tracked carrier).
- An 8% restocking fee applies (covers inspection and repackaging).
- Refunds are processed via your original payment method within 3–5 business days of receiving the returned item.
A: 1. Email vibingbyvinny@gmail.com with your order number, product details, and reason for return/exchange (e.g., “defective broom,” “wrong size mop”).2. We’ll send you a Return Authorization (RA) number and return address (822 EAGLES NEST DR, BYRAM, MS 39272).3. Pack the item securely (use original packaging if possible) and write the RA number on the outside.4. Ship the item within 7 days of receiving the RA number—we’ll inspect it upon arrival.
A: Returns are not accepted for:
- Used products (e.g., washed towels, brooms with worn bristles, mop heads that have been used).
- Items without original packaging or tags.
- Products damaged from misuse, neglect, or improper cleaning.
- Custom or bulk orders (unless defective).
A: Yes—exchanges are allowed within 15 days of delivery for unused, unopened products. We cover shipping for exchanges due to defective/wrong items; you pay shipping for size/model changes.
A: Yes! All products include a 1-year manufacturer’s warranty against manufacturing defects:
- Rubber brooms: Covers bristle detachment, handle breakage (non-user error), or defective joints.
- Car wash mops: Covers bristle loss, handle defects, or faulty mop head attachments.
- Car wash towels: Covers tearing or fraying (not normal wear).
To file a warranty claim, email us with your order number, photos of the defect, and a description of the issue.
A: Reach us via:
- Email: vibingbyvinny@gmail.com (response within 2 business days).
- Mailing Address: 822 EAGLES NEST DR, BYRAM, MS 39272.
We’re here to help with product questions, order issues, returns, or cleaning tips—never hesitate to ask!
A: Yes! Follow our blog or social media for tips like:
- How to remove pet hair from carpets with a rubber broom.
- The best way to wash a car without scratching (using our mops and towels).
- Extending the lifespan of your cleaning tools.
You can also request a free “Cleaning Guide” by emailing our support team.
A: Currently, we only ship to the United States (contiguous states, Alaska, Hawaii, Puerto Rico). We’re working to expand to Canada and Europe—follow us on social media for updates!
A: Yes! Our tools are designed to be reusable (reducing waste from disposable cleaning products). We also use minimal, recyclable packaging whenever possible.
A: Absolutely! The rubber bristles work great on wet floors (e.g., bathrooms, kitchens) to sweep up spills or wet debris—they won’t absorb water or become slippery.
A: Yes—replacement mop heads, rubber broom bristles, and handles are available in our “Accessories” category. Contact us if you need help finding the right replacement for your product.